We recognise that once we sell a telecommunications solution to our customer, we consider this as the start of a long term relationship.Obviously, as all modern telephone systems are complex and customers need ongoing support with them, we have devised a telephone support and maintenance contract program to sign up to after the initial warranty period is up. Some customers need more support than others and so we are very flexible in the way we charge for such services.
For example, some companies needs to know that we are at the end of the phone for support so they pay a flat “telephone support ” fee to us annually. Other companies need a lot of changes made during the year so they sign up for a full Maintenance Contract which covers all their equipment, telephone sets and peripherals from wear and tear including labour costs to repair them. They also are entitled to as many “remote programming” changes as needs be. Finally, the local hotel need to have 24 hour, 7 day a week cover as they are open 24/7 as well and we always have an after hours engineer on call for such an event.
Some Companies are constantly relocating staff to different parts of their building and we are here to help in relocating their telephone sets. If you need to relocate your company to a different location, we are happy to help you with this important move for you. Most companies use the week end to relocate their company and we are happy to work on your system after – hours or on week end so as you do not have any down time. To discuss best maintenance option for your company please contact us by e-mail or call us at 416 225 – 2289.
