BUSINESS COMMUNICATION MANAGER 400
Business Communications Manager 400
is designed to bring the benefits of converged voice/data networking to small- to medium-sized sites of 16 to200 users Digital and IP telephony from a single, cost-effective device. Business Communications Manager can support up to 160 digital telephones (or up to 200 telephones, using a mix of digital and IP phones) andcan offer a level of flexibility and usability that is unmatched by any other product in today’s market.
Business Communications Manager is also ideal for supporting IP telephony in hybrid digital/IP and pure-IP environments.The Nortel Networks i2002 and i2004 Internet Telephones combine the functionality of the popular Meridian handsets with the power and flexibility of IP telephony, and the Nortel Networks i2050 Software Phone brings complete telephony functionality to a Windows PC.
IP telephony
A technology whose time has come Until now, it’s been impossible to find an affordable platform that’s capable of handling both data and IP telephony in a converged environment.Telephony can now be easily extended across large campuses without the distance limitations of digital systems. In addition, wireless IP telephony provides companies with exciting new ways of meeting their business requirements. Wide-area connectivity over IP extends advanced call centre and messaging applications to both branch and home offices, creating a more cohesive structure that will maximise the efficiency of personnel. Best of all, Business Communications Manager is a flexible, futureproof solution that will enable organisations to adopt new technologies
at their own pace.Whether a company is interested in a gradual migration from digital PBX phone systems to a more costeffective IP telephony infrastructure, or a pure-IP solution capable of delivering advanced network services, Nortel Networks can help.
Today’s increasingly competitive marketplace poses a challenge to single-site and multi-site businesses: to adopt technologies that will help businesses grow and compete more effectively.
Nortel Networks understands that new hardware investments need to deliver tangible benefits. Business Communications Manager is designed to
help organisations achieve the strategic edge they are looking for, reduce operating costs, improve customer service, and increase revenues by expanding
market reach.
Centralised configuration and management for networks of all sizes.
In addition to an intuitive application that’s ideal for configuring a single unit or small networks, Nortel Networks delivers Network Configuration Manager, a powerful, global, template-based solution that simplifies the management of large networks containing hundreds of units.
Interactive Voice Response (IVR) for improved profitability
Now smaller companies can cut down on customer hold times, increase the efficiency of their employees, and improve customer service by offering information and ordering capabilities from the keypad of any touchtone phone.
Virtual Private Networks (VPNs) for enhanced security
Intra-site Virtual Private Networks (VPNs) enable organisations to use the public Internet for secure communications, reducing the need for costly leased lines. Contivity clients can now be loaded on to users remote PCs and laptops, delivering secure access from any location. Call centre applications combine personalised agent interaction and customer support with advanced webbased solutions
.
The silent monitoring feature
enables supervisors to listen to calls as they occur, helping to ensure high levels of customer service.
Unified messaging
increases productivity by consolidating all incoming messages – including email, voicemail and faxes – on to the screen of a user’s PC.
Hybrid environment leverages existing investments in Meridian and Norstar systems, offering a future-proof migration strategy.
Simplified network infrastructure cuts costs by connecting IP phones over the LAN wiring system, streamlining network management and
extending connectivity to multiple sites over the IP network.
is designed to bring the benefits of converged voice/data networking to small- to medium-sized sites of 16 to200 users Digital and IP telephony from a single, cost-effective device. Business Communications Manager can support up to 160 digital telephones (or up to 200 telephones, using a mix of digital and IP phones) andcan offer a level of flexibility and usability that is unmatched by any other product in today’s market.
Business Communications Manager is also ideal for supporting IP telephony in hybrid digital/IP and pure-IP environments.The Nortel Networks i2002 and i2004 Internet Telephones combine the functionality of the popular Meridian handsets with the power and flexibility of IP telephony, and the Nortel Networks i2050 Software Phone brings complete telephony functionality to a Windows PC.
IP telephony
A technology whose time has come Until now, it’s been impossible to find an affordable platform that’s capable of handling both data and IP telephony in a converged environment.Telephony can now be easily extended across large campuses without the distance limitations of digital systems. In addition, wireless IP telephony provides companies with exciting new ways of meeting their business requirements. Wide-area connectivity over IP extends advanced call centre and messaging applications to both branch and home offices, creating a more cohesive structure that will maximise the efficiency of personnel. Best of all, Business Communications Manager is a flexible, futureproof solution that will enable organisations to adopt new technologies
at their own pace.Whether a company is interested in a gradual migration from digital PBX phone systems to a more costeffective IP telephony infrastructure, or a pure-IP solution capable of delivering advanced network services, Nortel Networks can help.
Today’s increasingly competitive marketplace poses a challenge to single-site and multi-site businesses: to adopt technologies that will help businesses grow and compete more effectively.
Nortel Networks understands that new hardware investments need to deliver tangible benefits. Business Communications Manager is designed to
help organisations achieve the strategic edge they are looking for, reduce operating costs, improve customer service, and increase revenues by expanding
market reach.
Centralised configuration and management for networks of all sizes.
In addition to an intuitive application that’s ideal for configuring a single unit or small networks, Nortel Networks delivers Network Configuration Manager, a powerful, global, template-based solution that simplifies the management of large networks containing hundreds of units.
Interactive Voice Response (IVR) for improved profitability
Now smaller companies can cut down on customer hold times, increase the efficiency of their employees, and improve customer service by offering information and ordering capabilities from the keypad of any touchtone phone.
Virtual Private Networks (VPNs) for enhanced security
Intra-site Virtual Private Networks (VPNs) enable organisations to use the public Internet for secure communications, reducing the need for costly leased lines. Contivity clients can now be loaded on to users remote PCs and laptops, delivering secure access from any location. Call centre applications combine personalised agent interaction and customer support with advanced webbased solutions
.
The silent monitoring feature
enables supervisors to listen to calls as they occur, helping to ensure high levels of customer service.
Unified messaging
increases productivity by consolidating all incoming messages – including email, voicemail and faxes – on to the screen of a user’s PC.
Hybrid environment leverages existing investments in Meridian and Norstar systems, offering a future-proof migration strategy.
Simplified network infrastructure cuts costs by connecting IP phones over the LAN wiring system, streamlining network management and
extending connectivity to multiple sites over the IP network.