Multi-User Centralized Call Recording & Monitoring for Norstar, BCM, Meridian 1

Algo’s ECR Enterprise Call Recorder provides a scaleable, cost effective, and full featured call recording solution for small enterprise applications. Supporting up to 32 telephones, Algo’s multi-user solution is compatible with all Algo recording interfaces supporting TDM digital telephones for Nortel Norstar, Business Communications Manager (BCM), Meridian 1 and Communication Server 1000 (CS 1000) systems, in addition to Meridian Digital Centrex (MDC), and analog telephones.

A customer supplied Windows-based PC Server records all telephone conversations (in compressed WMA or uncompressed WAV format) and call data to the Algo recording interface using a USB connection. Call records may be accessed either directly from the PC Server or remotely from a network connected PC.

Users and Supervisors will find it easy to search, sort, retrieve, email, and playback call records. The ECR Software also offers Supervisor Live Call Monitoring and automatic or manual (on-demand) call recording functionality activated by the telephone or user PC.

Key Features Include:

• Automatic or on-demand activated recording
• On-demand recording activated by telephone key press or software anytime during call or ‘post-save’ a call after completion
• Network-based Supervisor Live Call Monitoring
• WMA file compression option of 3MB/hour or uncompressed WAV format
• Email call records directly from the ECR Software
• Editable comment field for each call record for archiving important notes and easier search and retrieval
• Search call records by time, call type (inbound, outbound, missed), call display information, duration, comments, user, or telephone
• Unlimited Supervisors and Users; ECR license based only upon number of telephone recording interfaces
• Statistics reporting
• Excel export utility of complete call log records
• Permissions based user privileges with passwords

    Key Benefits

• Economical for small enterprise applications
• Scaleable from 1 to 32 telephones on a single non-proprietary Windows-based PC
• LAN-configurable for simultaneous shared access